Understand who can access your workspace, how sign-in and exports work, and which operating details to agree before rollout.
8 questions · Review with your HR and IT team
Access follows the roles and permissions assigned in your company workspace. HR, payroll reviewers, managers and employees have different access. Your administrator controls who is invited and which responsibilities they receive.
Confirm for your company: During evaluation, open the same sample record as HR, a manager and an employee to confirm your intended access.
Company membership determines which workspace a user can enter. Data access is scoped to that organization, with additional permission checks for sensitive actions and documents.
Confirm for your company: Confirm access for people who work across more than one company, including when their membership is suspended or revoked.
ElevenOS supports password and email-link sign-in, with authenticator-based multi-factor authentication where configured. Enterprise identity integrations require a supported plan, provider setup and acceptance testing for your company.
Confirm for your company: Agree your login method, MFA policy and account recovery process before inviting the team.
ElevenOS uses Vercel for its web application and Supabase for authentication, database and file storage.
Confirm for your company: Request the current production hosting locations and subprocessor details during evaluation, including any data residency requirements for your company.
An internal recovery exercise was recorded on 10 September 2026. Recovery needs to cover both database records and uploaded files.
Confirm for your company: Confirm the current backup schedule, retention, latest recovery test and agreed recovery targets in your proposal. A past exercise does not establish a current recovery guarantee.
The privacy policy states that each customer owns the workforce data entered into their workspace. Authorized users can export supported reports and payroll outputs, subject to plan and permissions.
Confirm for your company: Check the specific records, history, attachments and file formats you need. Agree the scope and process for a full exit export before subscribing.
The privacy policy describes retention during an active workspace and afterward for applicable legal, tax and audit obligations. Employees should start with their HR administrator for access, correction or deletion requests.
Confirm for your company: Agree a retention and offboarding schedule for your records, including legal holds, uploaded files and backup copies. Specific deletion timelines need to be confirmed with the team.
Email start@elevenchase.com for support, privacy questions or a suspected security incident. Employees can also contact their company's HR administrator for account and record concerns.
Confirm for your company: Confirm support hours, escalation contacts and any response or service commitments in your agreement. Share a description of the issue first; avoid emailing payroll files or passwords.
Bring your access policy, data residency needs, export requirements and retention rules to the evaluation. Ask for a written onboarding scope and the relevant support and recovery commitments for your company.
Book a product and security walkthroughBring your people, attendance, payroll, requests and HR operations together with ElevenOS.
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